Desktop Services – Remote offering of operation and administration services and facilities at every employee’s desk
Desktop service providers, be it the internal team or outsourced, should be agile and efficient to be able to handle multiple queries and address issues raised by multiple systems/ employees simultaneously. It is also essential that the solution chosen addresses the unique needs of the respective organisation.
Reduced additional hardware costs
Provides overview of the functioning of every employee, project and strategy
Enhances mobility of workforce
Enables easy scalability with performance
Reduction in cost of maintenance of end user desktops
Under our Desktop Support Services, we remotely offer operation and administration services for desktop deployments and bring key service facilities to your employees’ desks. We tend to every small requirement of the client company through our technical support service features like offering 24 x 7 integrated support through online chat features, emailing and telephone; providing a knowledge database of FAQs and solutions for information and troubleshooting purposes; service request management; escalation procedure management through communication medium; and more.